Shipping Policy

Policy Overview

Thank you for visiting and shopping at lymow.com. Our goal is to offer you the best shipping options. Below are the shipping terms and conditions.
Please note that the delivery time may vary depending on your location from our warehouse.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 5 business days.
If your tracking information has not been updated within 10 business days, please contact service@lymow.com.

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delays, and other losses caused by incorrect shipping information that customers have provided. We do not ship to a P.O. Box or APO/FPO/DPO addresses.

Estimated Shipping Costs & Delivery Times

For pre-order products, lymow will ship out prducts before the date specificed on lymow.com.

Delivery Claims

We recommend that you personally sign for the package upon delivery and inspect it immediately. If you notice any visible damage during the delivery process, please document it and contact us promptly. To ensure a smooth resolution for any potential claims, we strongly encourage you to record a video of the entire unboxing and inspection process as proof.
In the event of a non-delivery or if your tracking information indicates that the carrier delivered the package but you haven't received it, kindly reach out to us within 10 days to initiate a claim.
Contact our support team at service@lymow.com, and we'll guide you through the claims process, collaborating with the carrier on your behalf. Please be aware that the claims resolution may take up to 60 days, depending on the shipping carrier utilized.