Privacy Policy

Policy Overview

This Privacy Policy describes how Lymow ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lymow.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site, revise the "Last updated" date, and comply with applicable legal requirements.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The specific types of personal information and how we use them depend on your interactions with us. In general, we use this information to:
  • Provide, operate, and maintain the Services
  • Fulfill your orders and process payments
  • Communicate with you
  • Personalize your experience
  • Meet legal obligations

What Personal Information We Collect

Information You Provide Directly

  • Name, address, email, and phone number
  • Account credentials such as username and password
  • Billing and shipping information
  • Order history
  • Customer service communications

Information We Automatically Collect (Usage Data)

  • Device and browser information
  • IP address
  • Pages visited, time spent, and links clicked
  • Referring website

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:
  • Enable functionality
  • Analyze website traffic and performance
  • Tailor marketing and advertising efforts
You can manage your cookie preferences through your browser settings. For more, visit Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

Information from Third Parties

We may receive information about you from:
  • Payment processors (for transaction verification)
  • Logistics providers (for order fulfillment)
  • Advertising partners
  • Analytics service

How We Use Your Information

  • To Provide Services: Fulfill orders, process transactions, manage your account,and provide customer support.
  • Marketing: Send you promotional content and personalized advertising.
  • Security and Fraud Prevention: Detect and prevent fraudulent or unauthorized activity.
  • Communication: Respond to inquiries and improve services.

How We Share Your Information

We may share your information with:
  • Service Providers (e.g., payment processors, hosting services, logistics partners)
  • Business Partners (e.g., Shopify for powering our eCommerce)
  • Affiliates and corporate group members
  • Legal Authorities, as required by law
We do not sell or share sensitive personal information to infer characteristics about you.

User-Generated Content

Any content you post publicly (e.g., product reviews) may be visible to other users. Please avoid sharing sensitive information publicly.

Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy or content practices of those sites. Please review their policies before engaging with them.

Children’s Privacy

The Services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us information, please contact us to request deletion.

Security and Data Retention

We implement appropriate security measures but cannot guarantee complete security. Personal data is retained as long as necessary to:
  • Provide services
  • Comply with laws
  • Resolve disputes
  • Enforce our agreements

Your Rights and Choices

Depending on your location, you may have rights including:
  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of data
  • Data portability
  • Restriction or objection to processing
  • Withdrawal of consent
  • Right to lodge a complaint
To exercise these rights or for inquiries, please contact us at service@lymow.com.
We may verify your identity before fulfilling certain requests. Authorized agents may submit requests on your behalf with proof of authorization.

International Users

Your data may be stored and processed in countries outside your own, including the United States. For transfers from the EU or UK, we use appropriate safeguards such as Standard Contractual Clauses.

Contact Us

For any privacy-related inquiries, please contact: Email: service@lymow.com. Thank you for trusting Lymow with your information.