Return & Refund Policy

Policy Overview

At Lymow, we are dedicated to ensuring your satisfaction with your purchase. We provide a 30-day return & refund policy for all orders placed on Lymow's official website (www.lymow.com). In the event of a conflict between the English version and other language versions, the English version shall prevail.
By using your Lymow product, you agree to these terms. If you disagree, please do not use your Lymow product.

Cancellation

For in-stock products, we accept order cancellations before the product is shipped or produced. For pre-order products, we accept order cancellation before the product is shipped or production begins, subject to Lymow’s instruction regarding specific pre-order products on the Lymow Store.
If the order is canceled within 24 hours of placing the order and the order is unshipped, no fees will be charged.
If the order is canceled after 24 hours of placing the order and the order is unshipped, we will charge a transaction fee for the refund (transaction fees vary by country and platform, please refer to the sheet below).
If the product has already been shipped, we are unable to cancel the order. You will need to apply for a return and refund after receiving the product.
Order status
Request sent time
Shipping status
Can I cancel the order?
Will transaction fees be charged?
In-stock order cancellation
<24 hours after order placed
Unshipped
Yes
No
Shipped
No
Yes
≥24 hours after order placed
Unshipped
Yes
Yes
Shipped
No
Yes
Pre-order cancellation
<24 hours after order placed
Unshipped
Yes
No
Shipped
No
Yes
≥24 hours after order placed
Unshipped
Yes
Yes
Shipped
No
Yes

Returns (if applicable)

You can apply for a return if you meet the following conditions

We accept product returns within 30 days. You may request a return at any time within 30 days of receiving the product, provided one of the following conditions is met:
  • Non-quality-related returns: The product must be in brand-new condition—unopened, unused, and unactivated. All original packaging, accessories, and labels must be intact and included.
  • Quality-related returns: Lymow has confirmed that the product cannot be used due to product quality issues.

Return Charges

  • Non-quality-related returns: Costs for returning the products and transaction fees will be charged, all these fees will be deducted from the total refund.
  • Quality-related returns: Once Lymow has confirmed, all costs for returning the products and transaction fees will be covered by Lymow.

Return Requests Will Not Be Accepted in the Following Situations:

× The return request is submitted more than 30 days after the date of delivery
× The returned products are opened, incomplete, the outer packaging, accessories, gifts, instructions are incomplete, or the appearance is damaged due to artificial reasons.
× Collisions caused by non-product quality problems, as well as product quality problems caused by unauthorized modification, incorrect installation, and improper use not in accordance to the official instructions.
× The Product labels, serial numbers, waterproof marks, anti-counterfeiting marks, etc., have been tampered with or removed.
× Products damaged due to uncontrollable events such as fire, flood, lightning strike, traffic accident, etc.
× The Item is not shipped back within 7 days of return approval.

Transaction Fees for Different Payment

Payment Method Transaction fees Countries/Regions
PayPal 4.40% Global
Klarna 4.90% US, UK, IE, FR, ES, IT, PT, PL, CZ, GR, RO, SK
2.90% SE, FI, NO, DK, DE, NL, AT, BE, CH
Credit Cards 2% - 6% Global
Apple Pay/Google Pay 3.80% Global

How to Return

To request a refund, please contact us at service@lymow.com. We will review your request to confirm whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components and accessories are included in the original package.

Return and Refund Processing Time

Please kindly note that after your product is returned and signed for by Lymow's warehouse, our staff still needs some time to check whether the product meets the return and refund criteria, which may take 3-7 working days. After the inspection is completed and confirmed to meet the return and refund criteria, we will issue you a refund and notify you. Depending on your payment method, your refund may take up to 15 working days to be returned to your account. If you have any questions during this period, please contact your payment institution.