Warranty Policy

Policy Overview

Lymow provide a 2-year free warranty for all manutacturing or shipping-related issues. However, consumable parts (for specific consumable parts, please refer to the tablet below) as well as the Lymow One unit that fails due to user error, disassembly, and improper maintenance are not covered under our warranty. We stand behind our products and services with confidence and we are happy to provide ongoing technical guidance. After-sales service includes, but is not limited to, professional mail-in exchanges, technical guidance, and any other available solutions that can help you.

Components	Warranty Peroid
Lymow One (Excluding tracks and blades)	2-Years
Tracks and blades	No warranty

Warranty Limitations

Lymow's sole responsibility during this warranty period is to choose to repair or replace the product. Any implied warranties or conditions (including merchantability, fitness for a particular purpose, or other aspects) are limited in duration to the duration of the express warranty stated above. In no event shall Lymow be liable for any loss, inconvenience, or damage, whether direct, incidental, consequential, or otherwise, arising out of the breach of any express or implied warranty or condition (including merchantability, fitness for a particular purpose, or other aspects), unless otherwise required by law. Certain jurisdictions may not allow the limitation of the duration of implied warranties, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from region to region.

It is the responsibility of the consumer to regularly inspect the product to determine if normal maintenance or replacement is required.

The following conditions are not included

× Lymow products that have been modified, neglected, improperly maintained, used for commercial purposes, misused, or abused, or involved in accidents.

× Product damage caused by incorrect assembly or repairs.

× Damage caused by factors unrelated to material and workmanship, including but not limited to the user's lack of technical skills, abilities, or experience.

× Damage to the product's surface coating, aesthetics, or appearance.

× Labor costs incurred for disassembly, reinstallation, and adjustment of the product within bicycle assembly.

× Normal wear and tear of the product.

The following procedure applies to the assertion of the guarantee

For assistance in claiming the warranty, please contact the Lymow customer service team. It can be reached via chat, the hotline and by email.
If you have ordered the product outside of official Lymow channels such as the official website , please contact the retailer that you have purchased the product from. They will inform you about the further procedure.
To contact the customer service team, please have a valid proof of purchase (sales receipt or invoice) with the date of purchase and the serial number of the product. If you have purchased the product from an official Lymow store (https://lymow.com/), the order number is sufficient as proof of purchase.
The customer service team will carry out an initial fault diagnosis and provide you with solutions. For this purpose, the customer service team may ask you to download or install certain software updates. Please follow any instructions given by the customer service team. If the fault cannot be rectified, please send the product to the service station specified by the customer service team.
Use the original carton and the original packaging material of the product for shipping or provide equivalent packaging and equivalent packaging material. Pack the product in such a way that any damage caused by improper packaging during transportation is avoided ( e.g. by providing sufficient padding ). Lymow is not liable for damage caused by improper packaging during transportation.
Lymow will bear the shipping costs, unless Lymow determines that the product is not under warranty after checking the product. Lymow will then provide you with a free shipping label that you can use for shipping.

The warranty applies to the following products within the specified period

If your Lymow products are purchased on the Lymow official website.

For in-stock products, the warranty peroid starts on the day after the package is delivered or the day of device activated.

For pre-order products, the warranty peroid starts on the day after the package is delivered or the day of device activated.

If the device has not been activated 30 days after the package is delivered, the warranty peroid starts on the day after the package is delivered.